FlyFF, but made with Unity

Refund and Withdrawal Policy

Last updated: October 23, 2026

1. Digital content delivered immediately

Purchases made on FlyFF Unity concern digital content supplied without a physical medium: Upoints, the virtual currency of the game. They are credited electronically to your account.

Unless stated otherwise at checkout, delivery happens immediately or shortly after the payment is confirmed. Delivery is complete once the purchased amount appears in the balance of the account linked to the order.

This policy is part of the Terms of Service and Sale.

2. Right of withdrawal and immediate performance

Consumers normally have 14 days to withdraw from a distance purchase. For digital content not supplied on a physical medium, this right no longer applies once performance has begun with your prior express consent and your acknowledgement that you lose the right of withdrawal (article L221-28 of the French Consumer Code).

That is why, before payment, you are asked to:

  • expressly request that the Upoints be delivered immediately, before the withdrawal period ends;
  • acknowledge that you lose your right of withdrawal as soon as delivery begins.

Delivery only starts after you have given this confirmation. We record your confirmation together with the order, and a confirmation of the contract is sent to you by email.

3. No voluntary refund after delivery

Once the Upoints have been delivered and the right of withdrawal has lapsed, we do not refund a purchase for reasons of mere convenience, for example:

  • you changed your mind or no longer want the Upoints;
  • you stopped playing;
  • you chose the wrong offer, or the wrong account, yourself;
  • you would have preferred another package;
  • you have already spent some or all of the Upoints, or the items bought with them were used, traded or consumed;
  • you disagree with an ordinary balancing or gameplay change.

Please check your order carefully before paying. This section does not restrict your mandatory statutory rights.

4. When a refund is appropriate

We will investigate any request that points to a genuine problem with the transaction or the delivery, for example:

  • Duplicate payment: the same purchase was charged more than once.
  • Wrong amount: the amount actually charged differs from the amount displayed and accepted at checkout.
  • Non-delivery: the payment was completed but the Upoints were not credited within a reasonable time. We will first try to complete the delivery before refunding.
  • Technical failure: a fault produced an incomplete or incorrect purchase.
  • Unauthorised payment: your payment method was used without your permission. This may require extra verification, together with the payment provider.
  • Statutory rights: a refund, price reduction or other remedy is required by mandatory consumer law.

5. Defective digital content

Nothing here excludes the statutory guarantees that apply to digital content. If the Upoints are not supplied as agreed or are defective, write to us. We may first correct the balance or restore the content; where the law gives you other remedies, they remain available.

6. Upoints that were already spent

Upoints can be used in the game as soon as they are credited. Spending them does not create an extra right to a refund.

Where a refund is nevertheless due or approved after they were spent, we may reverse the corresponding Upoints and the items directly obtained with them, as far as this is legally and technically possible. We will not knowingly remove unrelated items that you obtained legitimately.

7. Payment reversals and chargebacks

If you think a payment is wrong or was not delivered, please contact us first so that we can investigate and, where appropriate, correct or refund it directly.

Disputing a payment with your bank is a legitimate right and is not treated as fraud in itself. To examine a disputed transaction we may use the records that relate to it: payment identifiers, timestamps, account identifiers, the confirmation you gave at checkout, delivery and balance records, login records, and our correspondence with you.

If a payment is reversed or not finally received, we may remove the corresponding Upoints from the account and, where they were spent, take reasonable steps to bring the account and the game economy back to the position it would have been in without the transaction.

Knowingly giving false information to a payment provider, or disputing a payment that you authorised and received while keeping the content, may breach the Terms and may lead to restrictions after an investigation.

8. Suspended or deleted accounts

A suspension or deletion because of a serious breach of the Terms does not by itself entitle you to a refund of content that was already delivered and used. Your mandatory statutory rights are not affected.

9. Game changes and balancing

The game is operated continuously and evolves: items, classes, skills, drop rates, progression and content may change. Buying Upoints does not guarantee that an item, a build or a mechanic will stay unchanged. Ordinary balancing or maintenance does not by itself give a right to a refund, without prejudice to your statutory rights if a change amounts to a lack of conformity.

10. Payment processing

Payments are processed by Stripe and the payment methods it supports. Stripe, banks and card networks process transaction data under their own terms and privacy policies. Your Stripe receipt proves the payment; we separately keep the records needed to check that the Upoints were credited.

11. How to request a refund

Write to the contact address below and include, where you can:

  • your username (website account) and the game account concerned;
  • the email address linked to the purchase and the approximate date;
  • the amount paid and the Stripe receipt or transaction reference;
  • a description of the problem.
Never send a card number or a password. We may ask for reasonable additional information to identify the transaction.

12. Refund method and timing

An approved refund is made, where technically possible, to the original payment method. After we authorise it, how long it takes to appear depends on Stripe, your card issuer or your bank.

13. Fraud and abuse

We may investigate suspected payment fraud, stolen payment methods, compromised accounts, abusive disputes, refund abuse and attempts to keep a benefit after a payment is reversed. The relevant records may be kept and used to investigate, to enforce the Terms and to establish, exercise or defend legal claims, in line with data protection law.

14. Mandatory consumer rights

This policy does not remove or restrict rights that cannot legally be waived. Where mandatory consumer law conflicts with a provision of this policy, the law prevails. If we cannot settle a disagreement, you may bring the matter before the competent courts.

15. Contact

The identity and address of the publisher are given in the Legal Notice.